Frequently Asked Questions
Find answers about Veri Chun herbal teas, brewing, scented cards, orders, shipping, tracking and returns.
About Veri Chun
What is Veri Chun?
Veri Chun creates caffeine-free herbal tea rituals inspired by Chinese botanicals, traditional aesthetics and thoughtful everyday moments. Each blend is designed as a sensory experience, from the ingredients and brewing ritual to the matching scented card included with every box of tea.
Are Veri Chun teas caffeine-free?
Yes. Our current herbal tea collection is naturally caffeine-free.
Are your teas intended to treat a health condition?
No. Veri Chun teas are food products created for everyday enjoyment and are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant or nursing, taking medication, managing a health condition, or have questions about whether an ingredient is suitable for you, please consult a qualified healthcare professional before use.
Where can I find the ingredients?
The full ingredient list for each blend is shown on its product page and on the product packaging. If you have an allergy or sensitivity and need additional information, please contact us at support@verichun.com before ordering.
Product and Brewing
How many tea bags are in one box?
Each box contains 8 individually wrapped herbal tea bags. Each tea bag contains 3 g, for a total net weight of 24 g per box.
How do I brew Veri Chun tea?
Place one tea bag in approximately 12 fl oz / 350 ml of hot water and steep for around 3 minutes. You can adjust the steeping time to suit your taste.
Which blend should I choose?
Each blend has its own ingredients, aroma and mood. Visit the individual product pages to compare their flavour notes and ritual inspiration. If you would like a personal recommendation, email support@verichun.com and tell us the flavours you usually enjoy.
Does every tea box include a scented card?
Yes. Every box of Veri Chun tea includes one complimentary matching scented card inspired by the blend. The scented card is a fragrance item and is not intended for consumption.
Orders and Payment
Can I place an order without creating an account?
If guest checkout is available for your market, you can complete your purchase using your email address without creating a customer account. The options available to you will be shown at checkout.
Can I change or cancel my order?
Please email support@verichun.com as soon as possible with your order number and requested change. We will try to help, but we cannot guarantee a cancellation or address change after an order has entered processing or has been dispatched.
What currency will I be charged in?
The currency and final amount applicable to your order are displayed at checkout. Your bank or payment provider may apply its own conversion or international transaction fee.
Shipping and Tracking
How long does order processing take?
Orders are normally processed within 1–3 business days. Delivery estimates begin after dispatch and exclude weekends, public holidays, customs delays and circumstances outside the carrier’s control.
Do you provide tracking?
Yes. All currently available delivery methods include tracking. Once your order has been dispatched, we will send a shipping confirmation email containing your tracking link. Tracking information may take 24–72 hours to update after the carrier collects the parcel.
How long does delivery take?
Estimated delivery times after dispatch are:
- Asia: 3–7 business days by Standard Delivery.
- United States and Canada: 7–12 business days by Standard Delivery or 4–7 business days by Express Delivery.
- Australia and New Zealand: 7–14 business days by Standard Delivery or 5–9 business days by Express Delivery.
- Europe: 7–14 business days by Standard Delivery or 5–9 business days by Express Delivery.
Available services and the final estimate for your address are shown at checkout. See our Shipping Policy for full details.
When will free shipping apply?
Free shipping is applied automatically when an eligible order reaches the threshold for its destination and delivery method. Eligibility is based on the order value shown at checkout after discounts. The exact options available for your address will be displayed at checkout.
Will I need to pay customs duties or taxes?
International orders may be subject to import duties, taxes or customs fees imposed by the destination country. Unless these charges are clearly included at checkout, they are the recipient’s responsibility.
My tracking has not updated. What should I do?
Please allow 24–72 hours after receiving your shipping confirmation for the first carrier scan to appear. If there is still no update after that period, or tracking stops updating for an extended period, email support@verichun.com with your order number.
Returns and Order Issues
What is your return policy?
You may request a return within 30 days of receiving your order. To be eligible for a change-of-mind return, the product must be unused, unopened, in its original packaging and in resalable condition. For food-safety and hygiene reasons, opened tea boxes, individual tea bags, tea products with broken seals, and opened or used scented cards cannot be returned for change of mind. Please read our Refund Policy before sending anything back.
What if my order arrives damaged, faulty or incorrect?
Please contact support@verichun.com within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and shipping packaging. Keep the item and its original packaging until the matter has been resolved.
How can I contact Veri Chun?
Email us at support@verichun.com. Please include your order number when contacting us about an existing order.